FAQs

What in-store pick-up options are there?

All completed orders can be picked up in our store the day after your order is placed, from noon to 5pm (unless you have specified a different pick-up date in the note of your order), at 947 2nd Ave E, Owen Sound, ON N4K 2H5. Orders placed after midnight on Friday can be picked up on Tuesday since we are closed on Sunday and Monday. If you have any questions please email us at info@themilkmaidcheese.ca or call 519-372-1130. Please note that cancellations within 24 hours of your pick-up time are nonrefundable.

What are your local delivery options?

We provide local delivery to the immediate Owen Sound area for a $10 surcharge. Please provide your address, contact details, and desired delivery date & time in the notes section before proceeding to checkout.

Do you ship anywhere outside of Owen Sound?

Sorry, we do not currently ship anywhere outside of Owen Sound and the surrounding area. Sign up to our newsletter below and follow us on Instagram and Facebook to stay up to date on any additional shipping options we may announce.

Do you sell foie gras?

Due to concerns over animal welfare, we do not carry foie gras, including many products that contain foie gras such as terrines and rillettes. We only sell Foie Gras-free pâtés.

Do you sell vegan cheese?

Yes! We sell a delicious selection of cashew- and soy-based vegan cheeses, and you can order a prepared vegan and gluten-free cheese & charcuterie board for pick up, or eat-in dining.

Is your shop kid-friendly?

As a family-owned business, we know just how much of a lifesaver it can be when shops and restaurants are kid-friendly. We have a highchair, change table in the bathroom, coloring books, and can adjust some dishes to include more kid-friendly cheeses and ingredients.

What’s the best way to store cheese

The best way to keep cheese fresh is to store it in the vegetable crisper in your fridge. Before doing so, wrap in parchment or wax paper, then wrap loosely in plastic wrap.

Unless used for cooking, we don’t recommend storing cheese in the freezer as this will alter its texture.

What is the best temperature to serve my cheese?

Remove cheese from the fridge an hour before serving, as cheese is best experienced at room temperature to enjoy the full spectrum of flavours.

How long will my cheese stay fresh in the refrigerator?

The length of time cheeses last in the fridge after opening depends largely on the type of cheese. Soft varieties tend to spoil more quickly than hard varieties. Please refer to the table below for a convenient reference:

CHEESE TYPE	EXAMPLES	SHELF LIFE
Fresh Cheeses	Mozzarella, Feta, Burrata, Ricotta, Mascarpone, Chevre	5 - 7 Days
Soft Ripened Cheese	Brie, Camembert, Triple Cream, Limburger, Robiola	7 - 10 Days
Blue Cheeses	Danish Blue, Roquefort, Gorgonzola, Stilton	2 Weeks
Medium Firm Cheeses (semi-hard)	Gouda, Havarti, Emmental, Appenzeller, Manchego, Petite Basque, Tete de Moine	2 - 3 Weeks
Firm/Sharp Cheeses	Sharp Cheddar, Provolone Piccante, Cave Aged Gruyere	4 - 6 Weeks
Grating Cheeses	Parmigiano, Grana, Pecorino Romano, Asiago	3 – 6 Months

I want to buy a gift certificate for someone else through your website. Should I use their email address or my own at checkout?

To ensure you receive your purchase confirmation, you should use your own email address and contact information when purchasing one of our gift certificates. After you've checked out, you'll receive a separate email with a link to the gift certificate. You can then forward this email along to the recipient who will be able to easily access the card and start shopping online or in the store with the 16-digit gift certificate code. Alternatively, you can print the gift certificate and give it to the recipient in person.

I have one of your old, paper gift certificates. Can I use it to purchase something on the website?

We switched our gift certificate system in the fall of 2023. Our old, paper gift certificates are still valid but cannot be processed on our website. We will be happy to convert your old gift certificate to a new digital gift card which you can use on our site and in the shop. Come into our store or contact us at one of the methods below for more details:

519-372-1130 info@themilkmaidcheese.ca Contact Form